ABOUT HONEST BY
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Who?
Honest by is a pioneering clothing brand and retailer launched in January 2012. The line is unique in being entirely open about its supply chain and pricing. Read more about it here.
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What?
Honest by offers designer products with complete transparency in price and manufacturing creating a new paradigm in fashion. Read more about it here.
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Why?
Honest by products are made with respect for people and animals. Suppliers are vetted to ensure every component in every product has the smallest impact on our health and environment. Read more about it here.
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What is Honest by’s philosophy?
Honest by wants to offer total clarity, because we are consumers ourselves. We want to give you the opportunity to shop with complete awareness of what you are buying. Only then, every purchase can be made conscious of its true cost. We respect the environment, we take the world’s climate challenges seriously. We believe in the health of our skin. We want the impact of our products and activities on the environment and human health to be as small as possible. We believe in animal welfare. We do not want to harm other beings for the sake of fashion. We believe such practices do not belong in the world today.
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How much does Honest by give to charity?
Should the concept be successful, 20% of the company’s profit will be donated to charity. Every designer can choose the destination of these proceeds. If the Honest by Bruno Pieters collection does make a profit, Honest by will donate these earnings to Sebastian Indian Social Projects (SISP.) which is a children’s charity in the south of India that Bruno visited two years ago.
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Is Honest by certified organic?
At the moment Honest by is not a certified organic company.
NOW:
-The majority of the Honest by fabric and trimming selection is certified organic.
-Honest by delivers strictly carbon neutral with UPS.
-We currently use 100% green energy, through the company Esssent.
-Honest by only uses recycled or FSC (Forest Stewardship Council) certified paper.
-Honest by does not use leather,fur or any other animal products in which an animal has to be killed to produce. Nor do we serve meat products during our PR events.
-We stock our organic fabrics in a separate location to our non organic fabrics in order to avoid contamination.
Each day Honest by tries to improve its efforts to have the smallest possible impact on our environment.
Our ambition is to be GOTS certified in the near future. The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria. The aim of the standard is to define worldwide recognized requirements that ensure an organic status for textiles; from the harvesting of the raw materials, through to environmentally and socially responsible manufacturing up to the labeling stage.
ACCOUNT INFORMATION AND LOGIN
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Do I need to set up an account to place an order?
Yes, you need to register on our website if you would like to purchase items. You may login by using your e-mail address and a password that you have created. Only you will have access to this information.
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I’ve forgotten my password. What should I do?
Go to ‘login’ on the home page and click ‘forgot password’. Enter your e-mail address in the empty field. A new password will then be e-mailed to you.
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How can I change my personal data?
You can change your account information by clicking ‘login’. Enter your e-mail address and your password and your Honest by account will be displayed. You can then update your e-mail address, name, password and shipping information. To do so, just click on ‘modify’ and ‘save’ after your changes.
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Is my account information secure?
Yes, your privacy is of the highest importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes. Honest by is very committed to protecting the security and privacy of your information. Please read our full Privacy Policy carefully
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Is shopping online secure ?
Yes, Honest by uses a variety of security measures and we will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. Please read our full Privacy Policy carefully.
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What are cookies? Should I be worried about them?
We use ‘cookies’ and we obtain certain types of information when your web browser accesses our website. Our website uses cookies to keep track of how often you visit the Honest by website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Cookies must be allowed in your browser for you to use the full features of our website. All information stored in cookies is for the sole use of Honest by, the information is encrypted and will not be shared with any third party. Cookies allow you to take full advantage of some of our website’s most useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
PLACING AN ORDER
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How do I make a purchase?
Before you start shopping, we recommend that you read our Terms and Conditions. You can easily search for items to purchase using the ‘Collections’ link : a menu will open where all our products are ranged in categories such as men, women, shirts, pants, dresses, knitwear, tops, jackets, … There is also a possibility to use the following search filters : organic, vegan, skin friendly, recycled, European.
Once you have found an item you wish to purchase, select your size and click on the ‘add to shopping cart’ button underneath the chosen item. Review the items in your shopping cart by clicking the ‘shopping cart’ link at the top right of the page. You can delete products from your shopping cart by using the ‘x’ button.
Once you are ready to check out with the items in your shopping cart, click on the ‘complete the order’ button. At this point if you have not registered with us before, you will need to click on ‘new customer’ to sign-up for your Honest by account. If you have already registered with us before simply sign-in using your e-mail address and the password that you created for the account.
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Which size should I choose?
When you are viewing a garment you can click the ‘size & fit’ link where you will be able to view the product measurements, a size conversion chart and model measurements. Simply cross-check these measurements with your own to ensure you order the correct size. All Honest by garments are EU sized. Female models featured on our product page wear size 36. Male models featured on our product page wear size 46. When an item runs small or large to size this will be identified, otherwise we will mention ‘true to size’. For a specific size or measurement query please contact the Honest by team at customer@honestby.com which will be happy to assist you. If the item doesn’t fit you, you can always return it, please read the information about returns and exchanges carefully in our Terms and Conditions.
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Do you offer a personal shopping service?
From January 30th until June 25th designer Bruno Pieters will personally answer all your questions about his collection concerning style, size and fit. Simply write your question in an e-mail to Bruno Pieters at askbruno@honestby.com Read all about it here.
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How do I know whether an item is in stock?
The Honest by website shows every item that we currently have in stock. If a style or size isn’t shown, it is sold out or no longer available and the message ‘out of stock’ will be displayed. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order. To avoid missing out on our featured items, we encourage you to act quickly. If the item you would like to buy is out of stock, please e-mail us at contact@honestby.com and we will keep you informed if your size becomes available again.
In exceptional circumstances it might happen an item you would like to purchase is no longer in stock after you have submitted your order to us. The Honest by team will then notify you about this item and changes will be reflected in your order total.
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Can you reserve an item to buy later?
At the moment Honest by does not provide a holding service.
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How will I know my order has been received?
An e-mail is automatically sent to the you to confirm receipt of the order, provided that the e-mail address you have given us is correct. This e-mail will contain your order number and the details of your purchase. This e-mail serves for informational purposes and also aims as a future reference. Therefore, you must store it.
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Can I add items to an already existing order?
Unfortunately, it is not possible to add items to an existing, validated order.
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Can I cancel my order ?
Yes, Honest by grants its customers the opportunity to cancel their order before shipping (except for personalized orders). Conversely, once validated, your order can no longer be modified. The customer has to notify Honest by at customer@honestby.com as quickly as possible after validation of the order. If the order has not yet been dispatched Honest by will register the cancellation of the order. If, upon your notification, the goods already have been dispatched, our returns policy applies.
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Does Honest by offer a sales period?
No, we have a no sales policy. Honest by offers an alternative to the traditional two-season fashion model. Summer and winter garments are offered all year around to recognize the increased frequency of international travel and the need to adapt to different climates and temperatures. New items arrive throughout the year and sell out when they sell out.
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Does Honest by make special designs upon request?
Depending on the request Honest by may make personalized orders. Please contact us at customer@honestby.com we will then let you know if we can fulfill your request.
GIFT CARDS
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Is there a limit on how many gift cards I can buy?
No, you can buy multiple gift cards: simply keep adding to your shopping cart.
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How long are gift cards valid?
Printed and virtual gift cards can be redeemed against all products online on our website and are valid for 12 months from the date of purchase.
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How is the code on my gift card to be used?
The code on the gift card is to be used in the order process. After reviewing and confirming your order, put the code printed on the gift card in the ‘promotional code’ field in the shopping cart during the check out process. This than adds the appropriate amount to your store credit. Purchases are deducted from the gift card balance.
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I can’t use my gift card. What should I do?
Please contact us at customer@honestby.com we will be happy to help you.
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Can I return a gift card?
Honest by does not accept returns of gift cards nor do we exchange them for cash (return money on your bank account) but only keep it as store credit. All returned items that were paid for with a gift card will be refunded as a store credit to your Honest by account for you to use against a future purchase. If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit. Please read about returns and exchanges in our Terms and Conditions.
PAYMENT
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What payment methods does Honest by accept?
Customers can pay their order online on our website by Visa, MasterCard or Bankcontact card, as well as Paypal. Currently, we are unable to accept payments by any other payment method than mentioned here above.
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How much duties and taxes will I have to pay?
If you are based within the European Union then all duties and taxes are already included in the total price stated. However, customs/import duties and taxes are payable by the customer for all deliveries outside the European Union due to regulations of varying countries. These taxes depend on their location and the value of the shipment. Duties and taxes are charged once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by the customer. Unfortunately Honest by has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes. Please check with your local customs officials for all necessary information regarding your online order.
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Which currency can I buy in?
As Honest by is based in Belgium all items are indicated in Euros and all orders will be charged in Euros. If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
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When will my payment be deducted?
You are bound by your order once you have clicked the ‘submit order’ button at the end of the ordering process and payment will be debited and cleared from your account upon validation of your order.
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Are credit card transactions on www.honestby.com safe?
Yes, Honest by has taken all necessary steps to ensure the security and confidentiality of the data transmitted online through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment. We take the security of your payment and personal details very seriously and team up with trusted partners like Ogone. If you would like more information about our security policy, please read our detailed Privacy Policy.
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Why would my credit card be declined if I am sure to have sufficient funds?
In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address on your Honest by account differs from the billing address on your bank’s records, you could be declined. Please contact your banking institution to verify that the billing address they have on file is the same as you entered when registered.
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Why do I need to re-enter my credit card details?
For your security, whenever you would like to make a purchase we will ask you to re-enter your credit card details. This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
DELIVERY
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How soon can I get my order?
As a rule it can take up to two working days (48 hours) to prepare an order for shipping, in particular for the processing of the order, the preparation and packaging of the products, and drawing-up of the invoice, before the dispatch of the available products. Estimated UPS delivery times are to be used as a guide only and commence from the date of dispatch. The transport lead timescales offered to the customer through UPS Belgium is Standard: delivery within one to five days (option available for Belgium and countries from the European Union and certain European countries) or Express: delivery within 24 hours (option available for Belgium, countries from the European Union and International).
Honest by is not responsible for any delays caused by destination customs clearance processes. Please read the chapters ‘Shipping lead times’ and ‘Transport lead times’ in our Terms and Conditions carefully.
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Can I track my order?
Once your order has been shipped, you will receive an e-mail confirmation with your shipping détails, a UPS tracking number for your package and a link on which you can track your order. Once dispatched, the shipment is handled by the shipping company. Tracking and all other inquieries should be made directly with UPS.
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Which countries does Honest by ship to?
Honest by ships to all countries where our UPS carrier can assure a delivery. You will be able to select your country when placing your order. If your country is not listed and you wish to place an order on the Honest by website, please contact us by e-mail contact@honestby.com.
Please note : customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of delays in delivery.
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Does Honest by ship to Post Office boxes or forwarding addresses?
Honest by can currently only fulfill an order to a delivery address which is a residential or an office address. Please note that purchases will not be delivered to forwarding addresses (including Aramex addresses) and that purchases may not be shipped to Post Office boxes.
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Does Honest by ship to multiple addresses?
We ship to one address per order. Your billing address is default address for shipment. Please make sure you put in a delivery address in case this is different from your billing address. Also note that most shipping companies deliver during working hours, so we recommend that you put your work address as delivery address, provided that you are able to do that by your employer. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
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Can I change the shipping address after I have placed my order ?
If you would like to change your shipping addresss after you have placed your order, please request an address replacement by contacting us at customer@honestby.com Please note however that Honest by is unable to redirect orders to a different address once the goods have been dispatched by UPS. Therefore, please ensure you provide a suitable shipping address.
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How much will I be charged for shipping?
Our online order system is designed to calculate automatically the correct delivery cost based on the weight of your order, the insurance of your order (optional) corresponding with the total order amount, your country and your choice of a Standard or Express UPS delivery. Handling and packaging costs are included in the delivery fee. You will be informed of the exact fees (and additional taxes) before final validation of the order. For our customers outside the European Union please note that all possible custom charges incurred are your responsibility.
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Is my package insured?
UPS insurance is optional. However, for security reasons we highly recommend, when choosing your delivery options on our website, that you opt for insuring your purchased goods. UPS insurance will be calculated as 1% of your total order value and will then be automatically added to your total order. The customer will in any case be informed of the exact fees before final validation of the order.
In case you need to return the received goods we also recommend that you insure the return shipment. You are held responsible for the goods until they reach us at our address. The customer is held liable for damage and under duty to take reasonable care of the goods until we receive them back. Please read Cancellations, returns and exchanges in our Terms and Conditions.
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Does UPS deliver on weekends?
UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday.
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Do I need to sign for my order?
As an added measure of security, all packages delivered by the UPS carrier must be signed for to ensure the customer is receiving their Honest by product. UPS will not be able to deliver the goods without such a signature. Upon signature for any goods delivered the responsibility for your purchased goods passes to you. If you have specified a recipient who is an other than yourself for delivery purposes (for example in the case of a gift) then you accept that the evidence of a signature by that recipient is evidence of delivery and also fulfillment of the order by Honest by and that the transfer of responsibility takes place as stated above.
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My package is delivered damaged by UPS
Upon delivery, please check that the numbers of boxes are as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way. Any damage in the packaging and/or the product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the UPS courier’s delivery documents.
RETURNS, EXCHANGES AND REFUNDS
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Can I return a purchased item?
We hope you will be satisfied with the goods purchased on our website. However, our customers are entitled, except for personalized products, to cancel their order and return the products after giving a formal written notice of return within 14 days following the delivery date of the goods. In all cases, exchanges, returns or refunds must be requested from and granted by the Honest by customer service at customer@honestby.com before sending us back any goods. All return shipping costs inherent on returning the products are to be paid by the customer. We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means it is unworn, unwashed and has all the different tags attached. It should also be returned in its original packaging.
Please read carefully the chapter Cancellations, returns and exchanges in our Terms and Conditions.
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How do I return or exchange an item?
Simply login to your Honest by account on the website and go to the ‘Returns and exchanges’ section. Tick the appropriate boxes and choose the reason for your exchange or return. Please note that we are only able to exchange items for a different size and that all exchanges are subject to availability.
All items are quality controlled and checked for any faults before they are dispatched from the Honest by office to its customers. However, if a product is faulty, please provide details and a photo, on which we can clearly see the faulty item (please note that items that are damaged as a result of wear and tear are not considered to be faulty).
In case you would like a different item instead, we suggest you return the items first for store credit. Please note, store credit is only valid for one year from the issue date and can be used to purchase the new desired item(s).
After you have entered all necessary information in the ‘Returns and exchange’ section of your Honest by account (within 14 days after receiving your order) you will receive a Returns Merchandise Authorization (hereinafter called ‘RMA’) by e-mail from your Honest by contact person. After receiving your RMA code, we will send you all the details in an e-mail informing you how to complete your return. Please follow these instructions carefully.
Products should be received within 14 days of receiving the return number (RMA) on the following address: HONEST BY BVBA – ‘Returns and exchanges – Aalmoezenierstraat 2 – 2000 Antwerp – Belgium. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Feel free to re-use the packaging you have received it in, but make sure to remove all the barcodes from the postal box to avoid any confusion in delivery. Please take care that the goods are adequately protected in transit. (Gift boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.)
Items should be returned unused, unworn and unwashed. All items returned should have a return number (RMA) to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. Where provided, any designer packaging, authenticity cards, hangtags, labels, security seals, gift boxes, dust bags or any other should be included with your return. Please e-mail customer@honestby.com if any of your purchases have been delivered without Honest by tags.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.
Please read carefully the chapter Cancellations, returns and exchanges in our Terms and Conditions.
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Can I exchange a purchased item?
Yes, there is no charge to exchange an item for a different size. All size exchanges depend on stock availability. Transportation needs to be arranged by the customer and return shipping costs are to be paid by the customer as well. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur. Upon reception and acceptance of the merchandise for exchange, Honest by will send an email notification to the customer and the replacement will be processed within 48 hours.
Please read carefully the chapter Cancellations, returns and exchanges in our Terms and Conditions.
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International returns
Due to the sometimes lengthy delivery and customs clearance time for international orders, we would greatly appreciate if Return Merchandise Authorization (RMA) requests for all international orders be made 48 hours of receipt of delivery (even though you are entitled to return the products after giving a formal written notice of return within 14 days following the delivery date of the goods). For full information about international returns, please contact customer@honestby.com
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I returned an item, when will I get my refund and will I be refunded the full value of my order?
All return shipping costs inherent on returning the products are to be paid by the customer. We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means it is unworn, unwashed and has all the different tags attached. It should also be returned in its original packaging.
Upon acceptance of the merchandise for return, Honest by will send you an email notification and the refund (the value of the returned goods at the time of purchase and the original shipping cost) will be processed within 30 business days. Your refund will either be credited to the original payment method used or on your Honest by account in the form of store credit, whichever is applicable. We do not return gift card value as money on your account. The only refund option for this is in the form of store credit.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
In case the returned item is not in the original condition or cannot be resold Honest by reserves the right to refuse the refund or to claim partial repayment of the price of the product.
Please read carefully the chapter Cancellations, returns and exchanges in our Terms and Conditions.
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Will customs duties/taxes be refunded on a return?
Outside the European Union, customs duties and sales taxes are non-refundable through Honest by. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please read carefully the chapter Cancellations, returns and exchanges in our Terms and Conditions.
DESIGNERS
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Apart from Bruno Pieters’ collection, will new brands be added to the website? If so, when?
The second Honest by collection will debut online on april 5th 2012. We can not reveal the name of the designer yet but you can already read an interview about this new collaboration here.
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How does Honest by select the designers?
Bruno Pieters is curating the Honest by project for the moment. Some coming up designers are regulars, and world renowned designers that show at Paris Fashion Week; whilst others have only just launched their own label a few seasons ago. Basically Bruno showed them the brief, and explained the concept. The designers are asked to make exclusive items made in a limited quantity (from 10-50 pieces/item) and produced in an ecological and animal friendly manner. Invited designers can choose to create one piece, one look or one collection for Honest by. 20% of Honest by profit goes to charity. The choice of the charity can be made by the invited designer. Read the designer brief here.
MATERIAL INFORMATION
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What does the Honest by ‘vegan’ filter signify?
Veganism is the practice of abstaining from the use of animal products http://en.wikipedia.org/wiki/Animal_product. Our Vegan filter means that these Honest by products do not contain leather, wool, silk, horn, shell or any other substance produced from animals.
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What does the Honest by ‘organic’ filter signify?
Our organic filter means that the main fabric or the raw material content of the main fabric of a Honest by garment is certified organic. Honest by works with fabrics that have a IVN, GOTS, JOCA or SACL certificate. The filter does not apply to the final product. Neither Honest by, nor the production facilities Honest by works with, are certified organic at the moment.
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What does the Honest by ‘skin friendly’ filter signify?
Our skin friendly filter means that the main fabric used to make the garment does not endanger the health of your skin. Skin friendly certificates are Oeko-tex, IVN, GOTS, JOCA and SACL. Please view general certificate information for more details.
This filter does not apply to the final product. Neither Honest by, nor the production facilities Honest by works with, are certified organic at the moment.
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What does the Honest by ‘recycled’ filter signify?
Recycled fabrics and yarns are made of post consumer waste which is purchased in bulk. The waste is sorted by color and respun into yarn. Depending on the end product, it will be used for knitting or weaving fabrics. The biggest advantage of sorting by color is that the yarn does not have to be dyed, hence the production of recycled wool yarn saves on energy and water use.
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What does the Honest by ‘European’ filter signify?
The European filter means the garment was 100% manufactured in Europe.
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What about animal welfare for non certified fabrics?
The National Sheep Association which safeguards the interest of sheep and farmers within the UK has confirmed that sheep in the UK are not genetically modified; their genetic material has not been altered using genetic engineering techniques. For centuries, though, farmers have selected the best rams and ewes to bread in order to have a higher production quality. All farmers must comply to British and European legislation which has formulated laws regarding good husbandry, transport and animal welfare amongst other things. Dehorning and mulesing are not practiced in the UK. Tail docking happens everywhere in the UK. It is a recognized practice monitored by the government. Some farmers we have interviewed considered this a controversial practice, whilst others believe this practice benefits the welfare of the animals. In their opinion tail docking facilitates the treatment sheep undergo when infected with flystrike. Some sheep breeds, such as Shetland, have such short tails that tail docking is unnecessary. Hebrideans on the other hand are Northern Short Tail sheep, their tail is still quite long but native breeds are more resistant to fly strike if they stay in their natural environment; thus they often also do not get tail docked. Ear notching was an old tradition to recognize one sheep from one farm to another and is no longer practiced in the UK. Nowadays legal requirements force ear tags in both ears of a sheep.
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What does the certificate GOTS stand for?
GOTS: The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria. The aim of the standard is to define world-wide recognized requirements that ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labeling in order to
provide a credible assurance to the end consumer.
The EU organic regulation is the legal basis for the control of organic farming and food processing in Europe. The Global Organic Textile Standard has the EU organic regulation as its baseline: it starts where the European Legislation ends. This legislation contains (amongst other standards): standards for crop production, standards for livestock, husbandry: e.g. duration of transport of livestock shall be minimized; any suffering, including mutilation, shall be kept to a minimum during the entire life of the animal.
Organic is a ‘whole system’ approach to farming and food production. It recognizes the close interrelationships between all parts of the production system from the soil to the consumer.
Agricultural principles are: To produce food of high quality in sufficient quantity. To work within natural systems and cycles throughout all levels from the soil to plants and animals. To maintain the long term fertility and biological activity of soils. To treat livestock ethically, meeting their physiological and behavioral needs. To respect regional, environmental, climatic and geographic differences and (appropriate) practices that have evolved in response to them.
Organic farming: Organic farming means livestock has to be managed with special care for their welfare and health, the animals’ behavioral needs should be satisfied. It goes beyond merely avoiding cruelty. One should: aim to prevent disease and injury, increase the ability of stock to resist infection, parasitic attack and metabolic disorders, and increase their ability to overcome injury by rapid healing.
Animals should enjoy the ‘five freedoms’ - freedom from: malnutrition, physical discomfort and extremes of temperature, injury and disease, fear and distress, unnecessary restrictions of behavior.
Environmental criteria: At all stages through the processing organic fibre products must be separated from conventional fiber products and must to be clearly identified. All chemical inputs (e.g. dyes, auxiliaries and process chemicals) must be evaluated and meeting basic requirements on toxicity and biodegradability/eliminability. Prohibition of critical inputs such as toxic heavy metals, formaldehyde, aromatic
solvents, functional nano particles, genetically modified organisms (GMO) and their enzymes. The use of synthetic sizing agents is restricted; knitting and weaving oils must not contain heavy metals. Bleaches must be based on oxygen (no chlorine bleaching). Azo dyes that release carcinogenic amine compounds are prohibited. Discharge printing methods using aromatic solvents and plastisol printing methods using phthalates and PVC are prohibited. Restrictions for accessories (e.g. no PVC, nickel or chrome permitted, any polyester must be post-consumer recycled from 2014 onwards). All operators must have an environmental policy including target goals and procedures to minimize waste and discharges. Wet processing units must keep full records of the use of chemicals, energy, water consumption and waste water treatment, including the disposal of sludge. The waste water from all wet processing units must be treated in a functional waste water treatment plant. Packaging material must not contain PVC.
For more information on this standard please visit the website: http://www.global-standard.org/
Note: The standard does not apply to the final product. Nor Honest by nor the production facilities Honest by works with are certified at the moment.
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What does the certificate IVN stand for?
IVN:The Internationale Verband der Naturtextilwirtschaft is a founder member of Global Standard GmbH, the managing body of the Gobal Organic Textile Standard (GOTS). Since 2002 they have worked with SACL (UK), OTA (USA) and JOCA (Japan) to develop the unified global organic textile standards, which were launched in 2006. IVN offers besides GOTS as its basic standard one further standard for certification that complies with GOTS but contains some additional requirements.(regarding composition, dyes and auxiliary agents, mercerization, etc…). This is the Naturtextil Certified Best label. For more information on the standard please visit the website : http://www.naturtextil.com/
Note: The standard does not apply to the final product. Nor Honest by nor the production facilities Honest by works with are certified at the moment.
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What does the certificate JOCA stand for?
JOCA: The Association is a founder member of Global Standard GmbH, the managing body of the Global Organic Textile Standard (GOTS). Japan Organic Cotton Since 2002 they have worked with SACL (UK), OTA (USA) and IVN (DE) to develop the unified global organic textile standards, which were launched in 2006.
JOCA consist of several Japanese companies who produce or trade organic cotton products in Japan. The objective is to deepen understanding on organic cotton and promote consumption of the products in Japan. The Joca certificate complies to the GOTS certificate. For more information on this standard please visit website: http://www.joca.gr.jp/
Note: The standard does not apply to the final product. Nor Honest by nor the production facilities Honest by works with are certified at the moment.
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What does the certificate SACL stand for?
SACL: The Soil Association is a founder member of Global Standard GmbH, the managing body of the Gobal Organic Textile Standard (GOTS). Since 2002 they have worked with IVN (Germany), OTA (USA) and JOCA (Japan) to develop the unified global organic textile standards, which were launched in 2006. It uses since June 2011 the GOTS standard as the basis for certification for new applicants.
The Soil Association organic standards have the EU organic regulation as their baseline. In many cases the standards are more robust than those set by EU regulations - in fact, no system of farming has higher levels of animal welfare standards than organic farms working to the Soil Association standards.
For more information on the standard please visit website: http://www.soilassociation.org/
Note: The standard does not apply to the final product. Nor Honest by nor the production facilities Honest by works with are certified at the moment.
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What does the certificate OEKOTEX stand for?
OEKOTEX: The Oeko-Tex Standard 100 was introduced at the beginning of the 1990s as a response to the needs of the general public for textiles which posed no risk to health. Oeko-Tex is an independent, third party certifier that offers two certifications for textiles: Oeko-Tex 100 (for products) and Oeko-Tex 1000 (for production sites/factories). Products
satisfying the criteria for Oeko-Tex 100 which are produced in an Oeko-Tex 1000 certified facility get the Oeko-Tex 100Plus label.
Oeko-Tex 100 labels aims to ensure that products pose no risk to health:
They do not contain allergenic dye-stuffs and dye stuffs that form carcinogenic aryl-amines. They have been tested for pesticides and chlorinated phenols. They have been tested for the release of heavy metals under artificial perspiration conditions. Formaldehyde had been banned; other aldehyde limits are significantly lower than the required legal limits. They have a skin friendly pH, are free from chloro-organic carriers. They are free from biologically active finishes. The certification process includes thorough testing for a lengthy list of chemicals.
Specifically banned are: AZO dyes, carcinogenic and allergy-inducing dyes, pesticides, chlorinated phenols, chloro-organic benzenes and toluenes, extractable heavy metals, phthalates in baby products, organotin compounds (TBT and DBT), emissions of volatile components.
For more information on the standard please visit website:
Note: The standard does not apply to the final product. Nor Honest by nor the production facilities Honest by works with are certified at the moment.
CONTACT INFORMATION
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How can I contact Honest by?
Our postal address: HONEST BY BVBA, Aalmoezenierstraat 2, 2000 Antwerp, Belgium.
Our telephone number: +32 3 485 87 35. Monday-Friday 10am – 6pm CET. The office is closed on Saturday, Sunday and on national holidays.
For all customer inquiries please contact us at customer@honestby.com or reach us through the contact page on our website.