ACCOUNT INFORMATION AND LOGIN

  • Do I need to set up an account to place an order?

  • I’ve forgotten my password. What should I do?

  • How can I change my personal data?

  • Is my account information secure?

  • Is shopping online secure ?

  • What are cookies? Should I be worried about them?

PLACING AN ORDER

  • How do I make a purchase?

  • Which size should I choose?

  • Do you offer a personal shopping service?

  • How do I know whether an item is in stock?

  • Can you reserve an item to buy later?

  • How will I know my order has been received?

  • Can I add items to an already existing order?

  • Can I cancel my order ?

  • Does Honest by offer a sales period?

  • Does Honest by make special designs upon request?

GIFT CARDS

  • Is there a limit on how many gift cards I can buy?

  • How long are gift cards valid?

  • How is the code on my gift card to be used?

  • I can’t use my gift card. What should I do?

  • Can I return a gift card?

PAYMENT

  • What payment methods does Honest by accept?

  • How much duties and taxes will I have to pay?

  • Which currency can I buy in?

  • When will my payment be deducted?

  • Are credit card transactions on www.honestby.com safe?

  • Why would my credit card be declined if I am sure to have sufficient funds?

  • Why do I need to re-enter my credit card details?

DELIVERY

  • How soon can I get my order?

  • Can I track my order?

  • Which countries does Honest by ship to?

  • Does Honest by ship to Post Office boxes or forwarding addresses?

  • Does Honest by ship to multiple addresses?

  • Can I change the shipping address after I have placed my order ?

  • How much will I be charged for shipping?

  • Is my package insured?

  • My package is delivered damaged by UPS

RETURNS, EXCHANGES AND REFUNDS

  • Can I return a purchased item?

  • How do I return or exchange an item?

  • Can I exchange a purchased item?

  • International returns

  • I returned an item, when will I get my refund and will I be refunded the full value of my order?

  • Will customs duties/taxes be refunded on a return?

MATERIAL INFORMATION

  • What does the Honest by ‘vegan’ filter signify?

  • What does the Honest by ‘organic’ filter signify?

  • What does the Honest by ‘skin friendly’ filter signify?

  • What does the Honest by ‘recycled’ filter signify?

  • What does the Honest by ‘European’ filter signify?

  • What about animal welfare?

  • What does the certificate GOTS stand for?

  • What does the certificate IVN stand for?

  • What does the certificate JOCA stand for?

  • What does the certificate SACL stand for?

  • What does the certificate OEKOTEX stand for?

CONTACT INFORMATION

  • How can I contact Honest by?