We do occasionally update or modify the TAC so please refer back to them in the future. Your continued use of the website signifies your acceptance to agree with the latest TAC.
The use of the Honest by website – including making purchases – can be carried out by our customers exclusively for their personal purposes and can in no way be connected to any business, trade or other commercial or professional activity.
This website is owned and operated by HONEST BY BVBA (hereinafter referred to as ‘Honest by’ or ‘we’ or ‘us’). Honest by is registered in Belgium: Aalmoezenierstraat 2, 2000 Antwerp, +32 3 485 87 35, VAT/KBO n° BE0462.197.773. If you want to ask us anything about these TAC, please send us an email at firstname.lastname@example.org
Honest by shall under no circumstances be held liable for any actual, indirect, direct, incidental or any other damage or loss, whatever its nature, arising out of or in connection with the use of the Honest by website and its content. Honest by is released from its obligation to deliver in the event of a case of force majeure. Honest by disclaims all responsibility for incorrect or inappropriate use of its products (hereinafter also referred to as ‘products’, ‘items’, ‘goods’, ‘purchase(s)’) ordered by customers.
All of the following information (including but not limited to: works, designs, images, pictures, products, videos, music, sounds, drawings, text, dialogues, logos, names) from this website is the property of Honest by and/or collaborating third parties and is strictly forbidden to copy or redistribute, wholly or in part, in any form whatsoever, without the prior written consent of Honest by. All such content and related intellectual property rights are protected by national intellectual property laws and other laws as well as international treaty provisions. Any unauthorized distribution will be penalized to the highest extent under Belgian law.
All of the visual and sound elements of the website (including but not limited to: the underlying technology used, menus, graphics, web pages, colours, tools, fonts, layouts, design of the website) are protected by copyright, patents or trademarks. They are the sole property of Honest by, unless otherwise stated.
Honest by is the exclusive owner of the logo and registered trademark ‘honest by.’ and all products to which it pertains. It is not permitted to use our trademark or logo without prior written consent of Honest by.
Any person who owns a website and wishes to create a direct hyperlink from it to our website must ask Honest by for authorization to do so. Such authorization granted by Honest by shall in no manner constitute an implicit affiliation agreement, and shall in no way be granted on a permanent basis. Honest by is entitled to object to certain links to its website. The link must immediately be removed on request by Honest by. In any event, all hypertext links to the Honest by website that use techniques such as ‘framing’, ‘deep-linking’ or ‘in-line linking’ are strictly forbidden.
The Honest by website may contain hypertext links or direct in other ways to other websites or web pages administered by third parties. Honest by does not monitor nor has a right of supervision over the features and contents of these third party websites. The fact that Honest by proposes links does not, under any circumstances, imply any implicit approval of the content of these websites or pages. Nor does Honest by provide any guarantees about their products and services sold.
Although Honest by has a strict policy on the accuracy of the information provided to its customers, errors may occur. Honest by cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information. Honest by therefore reserves the right to waive liability to any damages incurred from inaccurate information displayed on this website. Honest by reserves the right to amend the information on the website at any time.
Honest by has made all possible efforts to prevent the publication on its website of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity. Honest by does not warrant that the content of our website is appropriate and/or lawful in other countries outside Belgium. However, in the event that such content is considered to be unlawful or illegal in some of these countries, please know that your use of the services provided by Honest by will be your exclusive and personal responsibility.
Opinions expressed on the website are personal opinions of the authors and do not reflect the opinion or position of Honest by. By posting on the website, you agree to be solely responsible for the content of information that you contribute. You also grant Honest by a right to use any content that you publish on the website for its own purposes, including re-publishing it in any form or media. It is not implied that you will be financially or otherwise reimbursed for your opinion. Information published on the Honest by website is publicly available therefore you should refrain from posting information that you consider confidential or of sensitive nature. Comments published on the website are moderated and may take up to 3 working days before they actually appear on the site. Honest by reserves the right at its sole discretion not to publish or to remove any comment that is believed to be unlawful, pornographic, racist, defamatory, that incites hatred or violence, that is detrimental to people, organizations, religions or trademarks, patents and copyrighted material and/or content, that is promoting and/or advertising other businesses and that contains personal data. Honest by will not be liable for third parties’ posts.
From time to time Honest by requests information from its customers or users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website and our services.
Honest by takes all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time. In the event of any problem using our website please contact the Honest by team at email@example.com
These TAC together with all our policies and procedures, as also the relations between customers and Honest by, are governed by Belgian law. Any dispute for which an amicable settlement cannot be found shall be referred to the competent Courts of Antwerp, Belgium.
Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present TAC, cannot affect the validity of the present TAC. Such a change or ruling cannot on any account allow customers to disregard the present TAC. The applicable TAC are those in force at the time of the recording of the customer’s order.
Any requirements that are not explicitly dealt with herein shall be considered to be governed by normal practice in the in-home shopping sector for companies whose headquarters are located in Belgium.
The present TAC apply to all purchases made on the website as long as the www.honestby.com store is online.
The customer acknowledges his legal capacity and competence to enter agreements and to be legally bound by the present TAC. Honest by requires that all purchases be made by adult individuals, 18 years of age or older.
Honest by has services available on its website which require registration. Personal details and information that you provide on this website must be complete, accurate and true in all respects. The customer agrees not to impersonate any other person or entity or to use a false name that you are not authorized to use.
Subsequent access to such services shall require input of appropriate account and password details (hereinafter referred to as ‘login details’). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. Honest by shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your login details. In the event that you become aware of any misuse then you should inform us immediately. Honest by may then deactivate your account at any time so your login details will no longer provide access to your Honest by account.
When you purchase items on our website, Honest by reserves the right to run some checks before we dispatch your order. These checks may include but is not limited to the following: verifying your address, authenticate your identity, verify your credit-card number and your creditworthiness, and checking for fraud. By submitting your order, you agree to this.
All orders are placed online through the Honest by website.
In all cases, at least the following information (whose authenticity and accuracy is guaranteed by the customer) regarding the customer's identity must be included to register the order:
When you place an order with Honest by online you will be taken through a secure checkout process. Up to the point at which you submit your order payment you are able to add, amend or delete any items that you have placed in your shopping cart.
Please note, as with all Honest by’s online purchases, that you are bound by order once you have clicked the ‘submit order’ button at the end of the ordering process and that payment will be debited and cleared from your account upon validation of your order.
An e-mail is automatically sent to the customer to confirm receipt of the order, provided that the e-mail address given on the order form is correct. This e-mail will contain your order number and the details of your purchase. This e-mail serves for informational purposes and also aims as a future reference. Therefore, the customer must store it. Honest by will also store an electronic copy of the documents concerning the orders of the customer. Honest by will send you an email when the customer’s order has been dispatched, with a UPS tracking link for your convenience.
Honest by reserves the right however to not accept your order or cancel your purchase for whatever reason it seems fit, including but not limited to: a wrong billing information, unavailability of the requested item(s), in case we have reason to believe that you are a reseller or under 18 years old, when there was an error in the price, when your order is signalled by our security system as an order susceptible of fraud.
Unless Honest by cancels your order, acceptance of your order and the purchase agreement between the customer and Honest by will be completed once your order has been dispatched.
The order date is considered to be the date of validation of the order by the customer. Orders placed before 1pm Monday to Friday (excluding national holidays) will begin processing the same day and, after payment verification and checking the availability of the merchandise, will ship within 48 hours. Any orders placed after 1pm Monday – Friday will begin processing the following business day.
Honest by strives to present as clearly as possible the important characteristics of the products on the products page. The customer must read these. The information and photographs are provided for informational purposes only and are not legally binding. Honest by has taken every care that the pictures online are as representative as possible of our products. Colour differences however may occur and can vary from screen to screen.
Unless otherwise specified on the site, all of the products sold by Honest by are new and comply with current applicable legislation.
Honest by reserves the right to modify the selection of products available.
Honest by printed gift cards and virtual gift cards are sold according to the following terms and conditions:
Prices shown on our website are in Euros, and include all applicable taxes for Belgium 21% VAT (Value-Added Tax). In case you are based outside of the European Union, these taxes do not apply to you. Based on your location, import duties and taxes apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs (such as gift boxes). The customer is informed of these additional costs during the order process and before the final validation of the order.
The applicable price of a product is that displayed on the website on the date of validation of the order by the customer. However, Honest by reserves all rights on the fluctuation of pricing (for example in case we discover an error in the price of the goods you have ordered), and will notify the purchaser if a modification has been made to the originally stated price. In this event, we will give you the option of reconfirming your order at the correct price or cancelling it.
If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Customs/import duties and taxes are payable by the customer for all deliveries outside the European Union due to regulations of varying countries. These duties and taxes are charged once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by the customer. You hereby accept that Honest by has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes. Please check with your local customs officials for all necessary information regarding your online order.
Customers can pay their order online on our website by Visa, MasterCard or Bankcontact card. We are unable to accept payments by any other payment method than mentioned here above. The customer guarantee Honest by that they have all the authorizations required and the required capacity to use the chosen method of payment. Card fraud is illegal and will lead to prosecution in all cases.
By placing an order online on the Honest by website you authorize Honest by to process a charge or charges on your credit card for the amount of the total order price for the goods which the customer has purchased.
All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Honest by, we will not be liable for any delay or non-delivery.
Honest by has taken all necessary steps to ensure the security and confidentiality of the data transmitted online (online payment on the site), through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment. We take the security of your payment and personal details very seriously and team up with trusted partners like Ogone. However, Honest by shall not be liable for any damages suffered as a result of the use of electronic means of communication such as viruses or interception or manipulation of electronic communications by third parties.
Honest by will never ask you to send any personal details (such as credit card details via e-mail). Should you receive an e-mail claiming to be from Honest by requesting this kind of information please do not respond but contact us immediately.
All promotional codes are non-transferable and there is no cash alternative. Furthermore, promotional codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed before the expiration date.
Neither the order of goods that the customer draws up online, nor the order confirmation sent to the customer by e-mail by Honest by accounts for the invoice. Whatever payment or order method is used, the customer will receive the original copy of the invoice with the delivery of the parcel with the goods (or at the indicated billing address, in case delivery and billing address are different).
Honest by shall keep a copy of each invoice.
The customer’s account is debited when the payment is validated online.
Honest by remains the owner of the ordered products until the customer has fully paid them. Upon dispatching the goods the responsibility for your purchased goods passes to UPS (see ‘Delivery’). The transfer of risk of loss or damage to the products shall have effect as from the customer’s acceptance of the parcel. Upon signature for any goods delivered the responsibility for the purchased goods passes to the customer.
All goods will be shipped by UPS. Insuring your order by UPS is optional however we highly recommend you use this option. The delivery costs are charged to the customer according to the weight of the parcel (including possible packaging and gifts), the place of delivery, and the method of transport (Express or Standard) chosen.
Our customers have a choice between a Standard delivery (one to five days) or, more expensive, the Express delivery (within 24 hours). The Standard option is available for Belgium and countries in the European Union and selected European countries, as per UPS service offer. For countries outside the European Union only the option of Express delivery is available. Please note that these timescales are estimates and commence from the date of dispatch (see ‘Transport lead times’).
Our online order system is designed to calculate automatically the correct delivery cost based on the weight of your order, the insurance of your order corresponding with the total order amount, your country and your choice of a Standard or Express delivery. Handling and packaging costs are included in the delivery fee. The customer will be informed of the exact fees (and additional taxes) before final validation of the order.
All possible custom charges incurred are the responsibility of the customer (see ‘Customs duty’).
The chosen transport carrier by Honest by is UPS Belgium which delivers products from Monday through Friday. For the year 2012 UPS Belgium does not ship on the following public holidays: New Year’s Day: 1 January, Easter Monday: 9 April, Labor Day, 1 May, Ascension Day 17 May, White Monday: 28 May, Belgian National Holiday: 21 July, Assumption Day: 15 August, Armistice Day: 11 November, Christmas: 25 December.
We can currently only fulfill an order to a delivery address which is a residential or an office address. Honest by ships to all countries where our UPS carrier can assure a delivery.
You will be able to select your country when placing your order. If your country is not listed and you wish to place an order on the Honest by website, please contact us by e-mail firstname.lastname@example.org.
Please note that purchases will not be delivered to forwarding addresses (including Aramex addresses) and that purchases may not be shipped to Post Office boxes.
Please note also that Honest by is unable to redirect orders to a different address once the goods have been dispatched by UPS.
As a rule it can take up to two working days (48 hours) to prepare an order for shipping (see ‘Order date and order processing’), in particular for the processing of the order, the preparation and packaging of the products, and drawing-up of the invoice, before the dispatch of the available products.
If it appears impossible to comply with the aforementioned shipping period, the customer will be notified of a new dispatch time. The customer needs to confirm the delayed order. Moreover, the customer may be offered an option to cancel the order and to receive a refund, if certain payment has already been made.
Delivery times are estimates and commence from the date of the dispatch. The transport lead timescales offered to the customer through UPS Belgium is Standard: delivery within one (1) to five (5) days (option available for Belgium and countries from the European Union and certain European countries) or Express: delivery within 24 hours (option available for Belgium, countries from the European Union and International). The customer is informed of this approximate delivery time when choosing the method of delivery timescale by UPS, at the end of the online order process, before confirming the order.
The aforementioned periods start running from the handing over to the transportation company (UPS) and do not contain the actual period of transportation. Honest by informs its customers that these periods indicated above do not include Saturdays, Sundays or public holidays.
Estimated delivery times are given solely on an indicative basis, with restriction of eventual contingencies beyond Honest by’s control. Honest by shall be under no liability for any delay or failure to deliver the products within the estimated UPS timescales. Honest by is not responsible for any delays caused by unforeseen factors or destination customs clearance processes.
Once your goods have been dispatched for delivery then you will receive a confirmation e-mail informing you that your goods are on their way. The e-mail will contain the number corresponding to your parcel and will also contain details of how you can track your order with the UPS carrier. Honest by cannot be held responsible for any unavailability of or mistakes in the information provided by the UPS carrier. Honest by shall nevertheless endeavor to make this information as clear as possible.
The products will be packaged in compliance with current transport standards, to ensure maximum protection of the products during delivery, customers are asked to comply with the same standards when returning products (see ‘Cancellations, returns and exchanges’).
The Earth is in an environmental crisis. The Honest by team is motivated by the challenges we face collectively, to the climate and to our ecosystems. We want the impact of our products and activities on the environment to be as small as possible. Therefore our packaging is either made of recycled materials, is biodegradable or is bought locally. Please recycle or discard these packaging materials properly as to ensure to have the least impact on our environment as possible.
In addition to the packaging, we are working closely with UPS and do carbon neutral deliveries. Purchasing goods online is a relatively low carbon activity, however we acknowledge that the flying and driving involved in delivering your Honest by goods produces a lot of carbon dioxide (CO2). This is the reason why a carbon neutral shipping charge will automatically be calculated in the shipping fee and added to your total order amount. For shipments within Belgium an amount of 0,10 Euros will be added to your bill to offset the carbon emissions made from your delivery. For countries from the European Union, Switzerland and Norway an amount of 0,20 Euros is applicable and outside the European Union 0,55 Euros will be charged. With these contributions UPS purchases certified carbon (CO2) offsets to give you a way to balance out the emissions produced by the transportation of your shipments. UPS supports projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction.
Learn more about the emission reduction projects UPS supports: http://www.ups.com/content/be/en/resources/ship/carbonneutral/shipping.html
Please note that this carbon neutral charge is non refundable with any return orders.
For security reasons we highly recommend, when choosing your delivery options on our website, that you opt for insuring your purchased goods. UPS insurance will be calculated as 1% of your total order value and will then be automatically added to your total order. The customer will in any case be informed of the exact fees before final validation of the order.
In case you need to return the received goods (see ‘Cancellations, returns and exchanges’) we also recommend that you insure the return shipment. You are held responsible for the goods until they reach us at our address. The customer is held liable for damage and under duty to take reasonable care of the goods until we receive them back.
Signature and inspection upon delivery
As an added measure of security, all packages delivered by the UPS carrier must be signed for to ensure the customer is receiving their Honest by product. UPS will not be able to deliver the goods without such a signature. Upon signature for any goods delivered the responsibility for your purchased goods passes to you. If you have specified a recipient who is an other than yourself for delivery purposes (for example in the case of a gift) then you accept that the evidence of a signature by that recipient is evidence of delivery and also fulfillment of the order by Honest by and that the transfer of responsibility takes place as stated above.
Upon delivery, please check that the numbers of boxes are as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way. Any damage in the packaging and/or the product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the UPS courier’s delivery documents.
Please also note that you should inspect the products within a reasonable time after their receipt. You will be considered to have accepted the products unless you have notified us within 14 days following reception of the goods that have been rejected (see ‘Cancellations, returns and exchanges’).
Except for personalized products, Honest by grants its customers the opportunity to cancel their order before shipping. Conversely, once validated, an order can no longer be modified. The customer has to notify Honest by at email@example.com as quickly as possible after validation of the order. If the order has not yet been dispatched Honest by will register the cancellation of the order. The customer will then be refunded either by crediting the customer’s credit card or the customer’s Honest by account. If, upon notification by the customer, the goods already have been dispatched, our returns policy applies.
We hope you will be satisfied with the goods purchased on our website. However, our customers are entitled, except for personalized products, to cancel their order and return the products after giving a formal written notice of return within 14 days following the delivery date of the goods. When no notice is received, Honest by will consider your acceptance of goods as final. In all cases, exchanges, returns or refunds must be requested from and granted by the Honest by customer service at firstname.lastname@example.org before sending us back any goods.
All return shipping costs inherent on returning the products are to be paid by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back is a return.
We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means it is unworn, unwashed and has all the different tags attached. It should also be returned in its original packaging.
There is no charge to exchange an item for a different size. All size exchanges depend on stock availability. Transportation needs to be arranged by the customer and shipping costs are to be paid by the customer as well. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur. Honest by has no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.
Honest by reserves the right to claim a compensation for possible damage occurring to returned products.
Simply login to your Honest by account on the website and go to the ‘Returns and exchanges’ section.
Tick the appropriate boxes and choose the reason for your exchange or return. Please note that we are only able to exchange items for a different size and that all exchanges are subject to availability.
All items are quality controlled and checked for any faults before they are dispatched from the Honest by office to its customers. However, if a product is faulty, please provide details and a photo, on which we can clearly see the faulty item (please note that items that are damaged as a result of wear and tear are not considered to be faulty).
In case you would like a different item instead, we suggest you return the items first for store credit. Please note, store credit is only valid for one year from the issue date and can be used to purchase the new desired item(s).
After you have entered all necessary information in the ‘Returns and exchange’ section of your Honest by account (within 14 days after receiving your order) you will receive a Returns Merchandise Authorization (hereinafter called ‘RMA’) by e-mail from your Honest by contact person. After receiving your RMA code, we will send you all the details in an e-mail informing you how to complete your return. Please follow these instructions carefully.
Products should be received within 14 days of receiving the return number (RMA) on the following address: HONEST BY BVBA – ‘Returns and exchanges – Aalmoezenierstraat 2 – 2000 Antwerp – Belgium. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Feel free to re-use the packaging you have received it in, but make sure to remove all the barcodes from the postal box to avoid any confusion in delivery. Please take care that the goods are adequately protected in transit. (Gift boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.)
Items should be returned unused, unworn and unwashed. All items returned should have a return number (RMA) to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. Where provided, any designer packaging, authenticity cards, hangtags, labels, security seals, gift boxes, dust bags or any other should be included with your return. Please email email@example.com if any of your purchases have been delivered without Honest by tags.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.
Upon acceptance of the merchandise for exchange, Honest by will send an email notification to the customer and the replacement will be processed within 48 hours. The item will be shipped upon availability. Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again. To avoid this please do keep all your original import duties and taxes documents in case you might need to proof to customs clearance you already paid all charges. Honest by has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.
Even though all costs inherent on returning or exchanging the products are to be paid by the customer, we prefer that items are returned to us via UPS service to ensure that they are protected during transit. We highly recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office address. However, you may return the goods by any secure means. Please note that we may not accept liability for goods that are not returned via UPS service. Please make sure you obtain a receipt for the parcel as proof of return and inform Honest by when the goods have been dispatched.
Upon acceptance of the merchandise for return, Honest by will send an email notification to the customer and the refund (the value of the returned goods at the time of purchase and the original shipping cost) will be processed within 30 business days. Your refund will either be credited to the original payment method used or on your Honest by account in the form of store credit, whichever is applicable. We do not return gift card value as money on your account. The only refund option for this is in the form of store credit.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
In case the returned item is not in the original condition or cannot be resold Honest by reserves the right to refuse the refund or to claim partial repayment of the price of the product.
Outside the European Union, customs duties, sales taxes and exchange rates are non-refundable through Honest by. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Honest by does not accept returns of gift cards nor do we exchange them for cash (return money on your account) but only keep it as store credit.
Items purchased through the means of a gift card can be returned or exchanged according to the general return policy. The remaining balance of exchanged or returned goods that were paid for with a gift card will be credited to your Honest by account (store credit) and will be redeemed against future purchases. If you return an item paid by both gift card and credit card, you will be refunded in two ways. The amount paid by credit card to the original payment method and the gift card amount as store credit.
Late returns (outside of the abovementioned timeframes) may be accepted at the discretion of Honest by. However, depending on the circumstances, they will only be refunded as a store credit.
We reserve the right to reject returns or exchanges that do not comply with the conditions and required procedures stated above. If your request for a return or exchange is not accepted, the merchandise will be shipped back to you at your expense and a refund will not be granted. For any questions, concerns or inquiries, please email firstname.lastname@example.org